The Offer is being provided by One Assist Consumer solutions Pvt LTD and shall be valid from 21st October 2015 to 22nd November 2015 (Both days included) on purchase of select Samsung Smartphones being Samsung Galaxy J1 , Galaxy J1 Ace , Galaxy J2 , Grand Prime 4G, Galaxy J5, Galaxy J7, Galaxy E5, Galaxy Grand Prime, Galaxy Core Prime 4G, Grand Neo plus, Z3, Galaxy S duos 3, Galaxy Core 2, Galaxy Core Prime and Galaxy Grand 2 (hereinafter called as "Product").
The offer shall be applicable only if the Product is being purchased from any IVR/Mobiliti World Outlet ("Outlet") Pan India. The offer shall not be applicable if the Product is being purchased from any other Outlet other than IVRL or any online portal.
To avail the offer the customer will have to purchase a Product from the Outlet. On purchase of the Product he/she will get a scratch card from the Outlet. The customer will have to scratch the scratch card and he/she may be eligible for either a Device care against physical and liquid damage or Samsung Galaxy J2 or gift vouchers worth Rs. 250/- or Rs. 500/- or Rs. 1000/- or a Better luck next time.
The gift vouchers will be redeemable at the IVRL Outlets on the customer's next purchase of Samsung Device/Accessories subject to the terms and conditions mentioned on the gift voucher.
The validity of the gift vouchers will be till 31st December 2015 only. No redemption will happen after that and neither Samsung nor IVR/Mobiliti World will be responsible/liable for the same.
On purchase of the Product, customer shall also be eligible for a 5% Cashback offer being provided by Axis Bank. The 5% Axis bank Cashback offer shall be valid from 15th October 2015 till 15th November 2015 on transactions done through Axis bank Credit.
To avail the 5% Axis bank Cashback offer the minimum transaction amount shall be Rs 2500/- and customer can get a maximum cashback upto to Rs 3000/- only.
This offer is valid on both EMI and Non EMI transactions done through Axis bank Credit cards. The customer can even do part transaction through EMI and part transaction through cash payment to avail the Cashback offer, but the minimum transaction done through the Axis bank Credit card shall be Rs.2500/-.
The 5% Cashback offer can be availed by a customer only once during the offer period i.e. the offer shall be valid for one customer id only during the offer period.
Cashback will be credited to the account of the customer within 90 days from the date of transaction.
Cash back amount will get printed for eligible card holders on the charge slip and amount mentioned on the charge slip will be considered final for cashback posting. The 5% Cashback offer is being provided by Axis bank at its sole discretion and Samsung shall not be liable for the same.
In case a customer wins the Device Care Protection through the scratch card he/she shall be eligible for a Free OneAssist Smart Protection Plan - which includes the following features: One call to Block you SIM card, Accidental and liquid Damage protection, Free pickup and drop, Cashless repair service, Docusafe service of upto 1 GB for 1 year from the day of activation. The Device care offer is being provided by OneAssist at its sole discretion subject to its terms and conditions.
To avail the Device Care the Customer shall be required to install the OneAssist App and register their details on the said App within 15 days of the handset invoice date and the date of invoice should be within the offer period, failing which the Insurance will not be valid for the customer.
By downloading and registering for membership of OneAsisst protection plan, it shall be deemed that the Customer has accepted all the terms and conditions of the OneAssist mobile protection plan, concurrently with the Terms & Conditions available on the below links:
The activation of OneAssist Mobile Protection Plan may be rejected, due to any of the following reasons:
The purchase and activation date of the handset was not during the offer period.
The App is downloaded on a Product which is not provided in Clause 1
The Registration is not completed within the stipulated time i.e. 15 days from the date of invoice.
There appears to be any prima facie fraud or misuse done by the customer to avail the offer.
The Product is purchased from any Outlet other than Specified Retail store or from online portals.
OneAssist reserves the right to deny the Offer to any customer at its discretion without giving any reasons thereof.
This Offer is provided by OneAssist Consumer solutions Pvt Ltd at their sole discretion and any claims, responsibilities, liabilities etc on the offer lies solely and exclusively against OneAssist only.
Customer can reach out to the OneAssist 24X7 customer care support on 1800 407 333 333 (Toll Free)
Under no circumstances shall Samsung and/or its affiliates and/or their directors, officers, agents or employees be held responsible for any part of the OneAssist offer or the 5% Axis bank Cash back offer or any other offer.
This Offer is provided by IVRL at their sole discretion and any claims, responsibilities, liabilities etc on the offer lies solely and exclusively with IVRL only.
Samsung disclaims any and all claims in respect of the same.
Under no circumstances shall Samsung and/or its affiliates and/or their directors, officers, agents or employees be held responsible for any part of the offer.
No other offer can be clubbed with this offer. Offer is subject to change without prior notice.
Installation process for OneAssist Mobile Protection Plan
The process to be followed for activation of OneAssist Mobile Protection product is as follows:
Customer is informed by the dealer/ISP/Retailer regarding the offer and link of OneAssist App
Customer to install OneAssist App on the new handset based on the following the instructions shared:
Step2 - Install the app on your phone and provide with details asked in App for registration. Please do so within 15 days of your invoice date.
CLAIM SETTLEMENT PROCESS- Damaged Handset
In case of accidental and liquid damage to the handset, Customer is required to call OneAssist call center on toll free no. 1800407333333 within 48 hours of discovering the damage
OneAssist team registers the service request and sends copies of claim form and related documentation to the customer over email
Customer is required to submit scanned copy of claim form duly filled up and signed by the customer along with 4 images of the broken/ damaged device with clear image showing the handset IMEI details within 48 hours of registering the claim
OneAssist will verify the documents received from the customer over email and if the same are in order will trigger request to its Service Partner for collecting the handset from the Customer, otherwise, OneAssist will inform customer about deficiencies in the documentation which will have to be rectified by the customer
Service Partner will fix an appointment with the customer for collecting the damaged handset, original claim documents including discharge voucher (refer list above) and the amount of deductible as applicable within 48 hours of submitting scanned images to OneAssist. It is important to note that only on receipt of all complete original documents including amount payable by the Customer, claim process will be taken forward
Service Partner will submit the handset at the service center for repairs; get an estimate for repairs along with the tentative timelines for repairs with 48 hours of submitting handset to the service center
On receipt of approval from the Insurance Company, OneAssist will communicate the amount of approval to the customer:
If the amount of approval is lower than the estimate amount, OneAssist will take an approval from the customer on a recorded line. If the customer accepts to pay the differential amount (ie Estimate amount less Claim approval amount) then OneAssist will instruct its Service Partner to collect the amount from the customer along with any pending documents. On confirmation of receipt of money to the Service Partner's account, OneAssist will instruct the repair center to repair the damaged handset of the customer
If the customer does not agree to pay the differential amount, then OneAssist will handover the handset to the customer without repairing the same.
If the repair estimate is more than Rs. 20,000/-, then Insurance Company will arrange for a Surveyor visit. OneAssist will co-ordinate with the Insurance Company and the Customer for such visit. Basis the Surveyor report, OneAssist will co-ordinate with the Insurance Company for the approval of the repair estimate and inform the customer on the status of the repair claim
On confirmation of repair of the handset by the service center, OneAssist will instruct its Service Partner to collect the same from the repair center and deliver it to the customer with an acknowledgement from the customer
Documents required for Filing a claim
The following documents/details will be required for processing a claim
Claim form
Images of damaged handset with clear image of IMEI no.
Payment for deductibles / excess
Payment of differential between estimate amount and claim approval amount