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Extended Warranty Plan (EWP), also commonly referred to as Extended Warranty Service Contract (EWSC), Extended Service Plan (ESP), Extended Warranty (EW) is a Service Agreement that replicates and extends the manufacturer’s warranty on your product by a specified period. It effectively transfers the financial risk of product break down from the buyer of the EWP to its provider. In event of the covered product breaking down functionally, the provider of the EW undertakes the repairs of the product as per the terms specified in the EWP.
Why should I buy an Extended Warranty plan?
Manufacturers provide warranty on their products for a very limited period of time. After that period is expired, you are at risk of spending thousands if your product fails and needs repair or replacement. With an extended warranty plan, you can extend the length of warranty to the term of your choosing and protect yourself from spending thousands in the event your product fails owing to manufacturing or workmanship defects.
Example of the industry repair rates for repairs on commonly used products:
Symptoms
Repair Required
Avg. Cost of Repair
Line/Dot/No Display
Panel
Rs.24,000
Not Powering On
Power Board
Rs.7,500
Ports Not Working
Main Board
Rs.9,500
Remote Not Sensing
Sensor Board
Rs.3,500
Symptoms
Repair Required
Avg. Cost of Repair
Low Cooling
Gas
Rs.3,000
No Cooling
Compressor
Rs.8,500
Tripping Problem
Thermostat
Rs.3,500
Blower Malfunction
Blower Motor
Rs.2,500
Symptoms
Repair Required
Avg. Cost of Repair
No Ice Formation
Coil
Rs.2,500
Temperature Adjustment
Thermostat
Rs.5,000
Defrost Problem
Timer
Rs.3,500
No Cooling
Compressor
Rs.7,500
Symptoms
Repair Required
Avg. Cost of Repair
Control Panel Not Working
Panel Board
Rs.6,000
Drum Not Working
Motor
Rs.7,000
Noise While Washing
Gear Assembly
Rs.4,500
Not Draining
Drain Pump
Rs.2,500
Why should I buy Extended Warranty Pro+ offered by OneAssist?
Extended Warranty Pro+ provided by OneAssist not only extends the term length of manufacturer’s warranty but also enhances the coverage and services provided during the extended period. With Extended Warranty Pro+’s extended time and enhanced coverage and services, you can enjoy your product worry-free with complete peace of mind. With Extended Warranty Pro+:
You can extend the term of your coverage for up to additional 2 years.
Requesting for a service is easy, convenient, takes less than 5 minutes and can be done 24x7x365. We also have a dedicated claims team to help you.
Our service experts visit within 6 business hours of your request or you can schedule an appointment for a later time as per your convenience.
We offer an unmatched 10 business day repair or replacement guarantee! Majority of repairs we undertake take less than a week.
You are entitled to TRULY UNLIMITED REPAIRS during the plan period. Every time your product fails, we will repair it without any cost to you.
Your products are repaired in the convenience of your home.
24x7 customer support to file a complaint and claim at your convenience.
What is UNLIMITED REPAIRS?
You enjoy truly unlimited repairs upto sum insured of the product. Every time your appliance breaks down, OneAssist will repair it as per the EWPRO+ terms and reduce the sum insured by the claim amount. However, there is no restriction on the number of repairs/ claims on the appliance as long as there is sum insured/ balance sum insured remaining in the plan.
What products and brands qualify for Extended Warranty Pro+?
Extended Warranty Pro+ can be bought for any product from the eligible products and corresponding brands list, provided that:
It is manufactured in India or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty / Guarantee.
Product should have 12/24/36 months manufacturer’s warranty.
It should not be more than 180 days of its purchase date during the time of activating Extended Warranty plan.
The product should not have been repaired under the manufacturer’s warranty or otherwise before your purchasing the EW PRO+ plan.
Invoice value of the appliance should be equal to or greater than INR 5000. Invoice value to be considered before any applicable discount or offers.
Please refer to the below list to know eligible products and brands:
I purchased a product on discount, what should my invoice value be?
The invoice value should be the price of product before any applicable discount or offers (like exchange offers etc.). You should buy an Extended Warranty Pro+ plan corresponding to this value.
e.g. If you paid Rs. 13,000 for a Washing Machine that costs Rs. 16,000 after a discount of Rs. 3000. You should buy the extended Warranty Pro+ plan for Washing Machines costing Rs. 16,000 and not Rs. 13,000.
When does the Extended Warranty Pro+ start?
Your Extended Warranty Pro+ coverage begins the day after your manufacturer warranty ends, ensuring you a seamless extended coverage.
What products does Extended Warranty Pro+ cover?
Extended Warranty Pro+ covers a wide range of consumer durables & appliances available in the market. Extended Warranty Pro+ covers TVs, Washing Machines, Audio & Home Theater Systems, Refrigerators, Microwave Ovens, Air Conditioners, Air Coolers, Water Purifiers, Dryers, OTG, Air Fryers, Geysers, Air Purifiers, Heaters, Dishwashers, Vacuum Cleaners and Food Processors.
We will add other appliance categories in the due course.
What are terms of the repair or replacement guarantee?
In the rare case that we’re not able to repair your product in 10 business days from the time of our service experts’ first visit for a covered repair, you will be entitled to a monetary settlement reflecting the prevailing market value of your product post applicable depreciation. The current market value will be the cheapest price available as determined solely by us.
e.g. Let’s assume that you bought a device originally for Rs. 25,000 for which we are going to provide a replacement. If the product is now available for sale at Rs. 22,000 with some seller, then the prevailing market value for your product will not be higher than Rs. 22,000. The settlement amount will be calculated by applying depreciation on Rs. 22000. Depreciation rates will be 15% for 1st year of extended warranty and 30% for 2nd year of extended warranty. If a replacement (either by way of replacement product or a monetary settlement) is made, there will no longer be coverage under the contract and all obligations will be deemed satisfied. Please refer the T&C for more details.
What is not covered under Extended Warranty Pro+?
The EWPRO+ does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care and maintenance as indicated in the manual of operation by the manufacturer. For further details, please refer to the detailed TnC of the product.
My product suffered a damage during transportation, will it be covered under EW PRO+?
No, EW Pro+ only covers mechanical and electrical damage arising out of normal usage. Damages resulting out of accidents, misuse, neglect or failure to follow the manufacturer’s warranty are not covered.
Is Extended Warranty Pro+ plan transferable and renewable?
No, the Extended Warranty Pro+ is non-transferable and non-renewable at this point in time.
Can I buy an Extended Warranty Pro+ for a product that has been gifted to me?
If the name on the Product’s invoice is not the same as the name of the person buying the Extended Warranty Pro+ plan, we will require a declaration from the person gifting the product in a requisite format. Please call us on 1800-123-3330 after you purchase the plan and we will be happy to assist you in this respect.
Is Accidental damage covered in this policy?
Accidental and Liquid damage are not covered as per the terms of Extended Warranty Pro+ plan.
Can I buy Extended Warranty Pro+ if my product was repaired under manufacturer’s warranty?
The products that have been repaired under the manufacturer’s warranty or otherwise prior to the enrolment will not be eligible for EW PRO+. The company reserves the right to deny any claim under EW PRO+ for such products where a repair has already happened prior to buying EW PRO+.
Where can I buy Extended Warranty Pro+ plan?
Extended Warranty Pro+ plans are sold through renowned electronic retailers, authorized representatives of OneAssist and also through our call center. You would soon be able to buy it from the OneAssist App as well as website.
How long after my product purchase date can I purchase the plan?
For new consumer electronics and appliances, you can buy the Extended Warranty Pro+ plan within 180 days of purchase of new product. We highly recommend buying the Extended Warranty Pro+ plan at the time you buy a product.
Can I buy Extended Warranty Pro+ from a different retailer than the one I bought my appliance from?
Yes, Extended Warranty Pro+ can be bought from any of our authorized retailers for any appliance purchased within 180 days of its purchase. You may also purchase the plan by visiting our website. You will be required to provide a dated proof of purchase for your product. Please be sure to retain all copies for your records.
I bought the Extended Warranty Pro+ plan from the retailer, is that enough?
You must activate your Extended Warranty Pro+ plan within 7 days of its purchase of the plan to avail the benefits of the plan. You’ll be sent instructions on your registered mobile number and email address. The activation process is very simple and takes less than 5 minutes. If you require any assistance, please call us on 1800-123-3330 and we will be happy to assist you. We offer you a convenient option to upload your scanned receipt for safe keeping in the event you need to file a claim.
I got an SMS to activate my protection plan, what does it mean?
You have bought the Extended Warranty Pro+ plan but haven’t activated it. Activation within 7 days of plan purchase is mandatory to avail plan benefits. We will not be able to accept any service requests unless the plan has been activated with correct details.
How do I activate my Extended Warranty Pro+ plan?
App: Download the OneAssist app and fill in your necessary details to get hassle free boarding.
Website: Please browse to https://www.oneassist.in/activatevoucher/. Enter the voucher code received over SMS and/or Email and fill out necessary details.
By Call: Call us on 1800-123-3330 and we will be happy to assist you.
Please don’t forget to upload your invoice copy at the time of activation in order to avail a hassle free service and safekeeping purpose.
We highly recommend that you download the OneAssist app and activate your plan.
What would I need to activate my plan to avail service?
Please keep the original purchase invoice, Make, Model of the product handy while activation. We strongly recommend that you to upload a picture of the original invoice of the product for a smooth service experience.
Where would I get the model number and serial number of the product?
Model and serial numbers are located on the product label or on the purchase invoice. To ensure that you are giving correct serial number please make sure to use the serial number mentioned on the product. Use the product Owner’s Manual to identify the location of the model number label on your product. Most product identification numbers include a combination of letters and numbers.
In most appliances it is mentioned on the back or side of the appliance (e.g. usually on the back of TV and refrigerators, on the back or side of washing machine, bottom or side of the AC indoor unit etc.). In some appliances like kitchen appliances, it may be at the bottom of the device.
It can also be located on the product packaging box, warranty card or the tax invoice/challan at the time of appliance delivery.
If you are unable to locate your serial number or model number, please reach out to the manufacturer of your product, they should be able to guide you on how to locate it.
What are the benefits of uploading my purchase invoice?
We offer you a convenient option to upload your scanned receipt for safe keeping in the event you need to file a claim. Invoice may be required by your manufacturer in case you need to file a claim with your product’s manufacturer during the OEM warranty period.
Some invoices are print using thermal printing and thus fade away after some time. We recommend that you store a copy of your invoice digitally and avoid hassle free service.
Can I buy Extended Warranty Pro+ for my old products?
Extended Warranty Pro+ does not cover products that are more than 180 days of purchase.
Can I buy Extended Warranty Pro+ for a refurbished product?
Extended Warranty Pro+ does not cover products that are refurbished.
Can I cancel the plan after purchasing it?
Yes, you can cancel your Extended Warranty Pro+ plan for a full refund within 10 days of purchase. We will process the refund within 7 working days into your bank account after we receive your bank account details.
What should I do if my product fails?
It’s simple. Please refer to the Extended Warranty Pro+ T&C’s of your plan and check whether the issue you are facing is covered under this agreement. If it is, we have empowered you with our OneAssist App where you can register your complaint anytime during day or night as per your convenience.
Alternatively, you may also register the complaint on our website www.oneassist.in or call us on 1800-123-3330 and we can guide you how to raise a claim. We will be happy to assist you.
Can I request for a service from you even when the product is under manufacturer’s warranty?
Extended Warranty Pro+ services can be availed only during the period in which your extended warranty plan is live. You would receive these details in the welcome email we will send you post activation.
Any problem during the manufacturer’s warranty, request you to kindly contact the brand service center or helpline.
What should I keep to avail service?
If you have provided all the details during your Extended Warranty Pro+ activation like the original purchase invoice, Make, Model & Serial number, there is nothing we would need from you. Leave the rest on us.
Where would my product be repaired?
We have an extensive service network with qualified technicians to handle your product repairs. Our qualified technician would reach your home or take the unit to our service center (if needed) for repairs.
Who would come to my home for repairs and how do I trust them?
Our qualified Service Expert would reach your home once you request for service. All our experts are background verified too keeping your security in mind.
Prior to the visit, we will share with you the Photo, Name & Number of the expert so that you let the right person in.
Who performs the repairs?
We only work with reputable and leading authorized service providers so that your product is always in safe hands. Our service experts are well trained and repair facilities are top of the class. Also, we only use genuine spare parts to repair your products.
What does the In-Home Repair Service include?
Exactly that! The in-home service means a qualified technician will repair the product in your home. The responsibility is on us to perform repairs safely and conveniently. We will also help to un-install and then re-install your product if it is mounted on your wall. In case, the product can only be repaired at the service center, we will arrange for the transportation from your premises and back at no cost to you.
What happens once my product is repaired?
You get back to enjoying your product without paying anything. If it fails again, you follow the same call registration process and your product will be repaired again.
What are the top five reasons a repair/claim is denied?
1. Unauthorized personnel attempted to repair the product.
2. Claim is not intimated within 7 days of the problem occurring.
3. Product is repaired prior to receiving authorization from us.
4. Required documents are not provided.
5. Any misuse of product like use for commercial purposes.
6. Reason for product failure excluded in the coverage as mentioned in Terms & Conditions.
What do I have to pay for the repairs?
Nothing at all for the repairs which are covered as in the Extended Warranty Pro+ terms and conditions. For any repairs which are falling in exclusion condition, you will have to pay as per the standard rate applicable.
What happens if the product cannot be repaired or the repair exceeds the unit’s value?
In case the cost of repair exceeds 80% of the cost of the product (Beyond Economic Repair – BER), OneAssist shall have the discretion to compensate the prevailing market value of the product post applicable depreciation defined in the TnC's.
In case the product cannot be repaired within the resonable time or beyond OneAssist’ control (parts not available or otherwise) the settlement value will be calculated either via option i) or option ii), whichever is lower –
i) The settlement value for the product will reflect the prevailing market value of the appliance post applicable depreciations (see below schedule for depreciation percentage) less deductions towards salvage. In case of Televisions an additional 5% depreciation would be deducted. Salvage amount deduction (3% of Sum Insured) will be done on all claims for monetary settlement.
ii) The settlement value for the product will reflect the total estimate of parts which are unavailable
The settlement value for the product will reflect the total estimate of parts which are unavailable. For further details, please refer to the detailed TnC of the product.
What is the depreciation rate that is applied?
Depreciation will be applied on the Sum Insured as follows:
Time
Depreciation
1st year of Extended Warranty
15%
2nd year of Extended Warranty
30%
3rd year of Extended Warranty
55%
An additional 5% is applied for Televisions
If we compensate you as above, all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under the plan.
You might not receive OTP on SMS
today. In case you have a registered email id with us, you will receive the OTP in your inbox. Else,
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