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Extended Warranty Plan (EWP), also commonly referred to as Extended Warranty Service Contract (EWSC), Extended Service Plan (ESP), Extended Warranty (EW) is a Service Agreement that replicates and extends the manufacturer’s warranty on your product by a specified period. It effectively transfers the financial risk of product break down from the buyer of the EWP to its provider. In event of the covered product breaking down functionally, the provider of the EW undertakes the repairs of the product as per the terms specified in the EWP.
|Symptoms||Repair Required||Avg. Cost of Repair|
|Not Powering On||Power Board||Rs.7,500|
|Ports Not Working||Main Board||Rs.9,500|
|Remote Not Sensing||Sensor Board||Rs.3,500|
|Symptoms||Repair Required||Avg. Cost of Repair|
|Blower Malfunction||Blower Motor||Rs.2,500|
|Symptoms||Repair Required||Avg. Cost of Repair|
|No Ice Formation||Coil||Rs.2,500|
|Symptoms||Repair Required||Avg. Cost of Repair|
|Control Panel Not Working||Panel Board||Rs.6,000|
|Drum Not Working||Motor||Rs.7,000|
|Noise While Washing||Gear Assembly||Rs.4,500|
|Not Draining||Drain Pump||Rs.2,500|
You enjoy truly unlimited repairs upto sum insured of the product. Every time your appliance breaks down, OneAssist will repair it as per the EWPRO+ terms and reduce the sum insured by the claim amount. However, there is no restriction on the number of repairs/ claims on the appliance as long as there is sum insured/ balance sum insured remaining in the plan.
|PRODUCT CATEGORY||BRANDS COVERED|
|AIR CONDITIONER||DAIKIN, ELECTROLUX, HITACHI, LG, MIDEA, OGENERAL, PANASONIC, SAMSUNG, SHARP, VOLTAS, WHIRLPOOL, LLOYD, GODREJ, VIDEOCON, CARRIER, BLUE STAR, HAIER, ONIDA, MITASHI|
|TELEVISION (LCD/LED/SMART/3D)||LG, ONIDA, PANASONIC, PHILIPS, SAMSUNG, SANSUI, SHARP, SONY, TOSHIBA, VIDEOCON, LLYOD, VU, SANYO, BPL|
|REFRIGERATOR||BOSCH/SIEMENS, ELECTROLUX, HITACHI, LG, PANASONIC, SAMSUNG, SHARP, VIDEOCON, WHIRLPOOL, GODREJ, HAIER, KELVINATOR, SANSUI|
|WASHING MACHINE||BOSCH/SIEMENS, ELECTROLUX, IFB, LG, PANASONIC, SAMSUNG, VIDEOCON, WHIRLPOOL, HAIER, LLYOD, MIDEA, ONIDA, SANSUI, SHARP, GODREJ, INTEX, MITASHI, MYTRON|
|DISHWASHER||BOSCH, IFB, LG, SEIMENS|
|DRYER||BOSCH, IFB, SEIMENS, LG, SAMSUNG, WHIRLPOOL|
|HOME THEATER||BOSE, LG, PHILIPS, SAMSUNG, SONY, JBL, PANASONIC, INTEX, MITASHI|
|WATER PURIFIER||USHA, AO SMITH, EUREKA FORBES, HUL PUREIT, KENT, LG, LIV PURE, AQUAGUARD, BLUE STAR, TATA SWACH, ZERO B, PANASONIC|
|WATER HEATER||AO SMITH, BAJAJ, USHA, HAVELLS, RACOLD, CROMPTON GREAVES, HAIER, HINDWARE, MAHARAJA, MORPHY RICHARDS, MIDEA, KENSTAR SPHEREHOT, FERROLI, VENUS|
|VACUUM CLEANER||BLACK AND DECKER, EUREKA FORBES, LG, PANASONIC, BOSCH, HITACHI, MORPHY RICHARDS, RUSSELL HOBBS, PHILIPS|
|MICROWAVE OVEN||ELECTROLUX, LG, ONIDA, PANASONIC, SAMSUNG, WHIRLPOOL, IFB, BAJAJ, HAIER, KENSTAR, TARRINGTON HOUSE|
|FOOD PROCESSOR||BAJAJ, KITCHEN AID, MORPHY RICHARDS, PHILIPS, USHA, INASLA, KENSTAR, BLACK AND DECKER, MAHARAJA WHITELINE, PREETHI, PRESTIGE, BRAUN, GLEN, HAVELLS|
|OTG/FRYER||BAJAJ, PHILIPS, MORPHY RICHARDS, USHA, HAVELLS, INASLA, PANASONIC, PRESTIGE, GLEN, KENSTAR, RUSSELL HOBBS, SUNFLAME|
|AIR COOLER||BAJAJ, SYMPHONY, CROMPTON, USHA, HAVELLS, KELVINATOR, VOLTAS, MAHARAJA WHITELINE, ORIENT, HINDWARE, INTEX|
|AIR PURIFIER||CROMPTON, DAIKIN, EUREKA FORBES, GLEN, GODREJ, HAVELLS, HONEYWELL, KELVINATOR, KENT, LG, XIAOMI, MIDEA, PANASONIC, PHILIPS, PUREIT, SAMSUNG, SHARP, WHIRLPOOL, AEROGUARD|
The invoice value should be the price of product before any applicable discount or offers (like exchange offers etc.). You should buy an Extended Warranty Pro+ plan corresponding to this value.
e.g. If you paid Rs. 13,000 for a Washing Machine that costs Rs. 16,000 after a discount of Rs. 3000. You should buy the extended Warranty Pro+ plan for Washing Machines costing Rs. 16,000 and not Rs. 13,000.
Your Extended Warranty Pro+ coverage begins the day after your manufacturer warranty ends, ensuring you a seamless extended coverage.
Extended Warranty Pro+ covers a wide range of consumer durables & appliances available in the market. Extended Warranty Pro+ covers TVs, Washing Machines, Audio & Home Theater Systems, Refrigerators, Microwave Ovens, Air Conditioners, Air Coolers, Water Purifiers, Dryers, OTG, Air Fryers, Geysers, Air Purifiers, Heaters, Dishwashers, Vacuum Cleaners and Food Processors.
We will add other appliance categories in the due course.
In the rare case that we’re not able to repair your product in 10 business days from the time of our service experts’ first visit for a covered repair, you will be entitled to a monetary settlement reflecting the prevailing market value of your product post applicable depreciation. The current market value will be the cheapest price available as determined solely by us.
e.g. Let’s assume that you bought a device originally for Rs. 25,000 for which we are going to provide a replacement. If the product is now available for sale at Rs. 22,000 with some seller, then the prevailing market value for your product will not be higher than Rs. 22,000. The settlement amount will be calculated by applying depreciation on Rs. 22000. Depreciation rates will be 15% for 1st year of extended warranty and 30% for 2nd year of extended warranty. If a replacement (either by way of replacement product or a monetary settlement) is made, there will no longer be coverage under the contract and all obligations will be deemed satisfied. Please refer the T&C for more details.
The EWPRO+ does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care and maintenance as indicated in the manual of operation by the manufacturer. For further details, please refer to the detailed TnC of the product.
No, EW Pro+ only covers mechanical and electrical damage arising out of normal usage. Damages resulting out of accidents, misuse, neglect or failure to follow the manufacturer’s warranty are not covered.
No, the Extended Warranty Pro+ is non-transferable and non-renewable at this point in time.
If the name on the Product’s invoice is not the same as the name of the person buying the Extended Warranty Pro+ plan, we will require a declaration from the person gifting the product in a requisite format. Please call us on 1800-123-3330 after you purchase the plan and we will be happy to assist you in this respect.
Accidental and Liquid damage are not covered as per the terms of Extended Warranty Pro+ plan.
The products that have been repaired under the manufacturer’s warranty or otherwise prior to the enrolment will not be eligible for EW PRO+. The company reserves the right to deny any claim under EW PRO+ for such products where a repair has already happened prior to buying EW PRO+.
Extended Warranty Pro+ plans are sold through renowned electronic retailers, authorized representatives of OneAssist and also through our call center. You would soon be able to buy it from the OneAssist App as well as website.
For new consumer electronics and appliances, you can buy the Extended Warranty Pro+ plan within 180 days of purchase of new product. We highly recommend buying the Extended Warranty Pro+ plan at the time you buy a product.
Yes, Extended Warranty Pro+ can be bought from any of our authorized retailers for any appliance purchased within 180 days of its purchase. You may also purchase the plan by visiting our website. You will be required to provide a dated proof of purchase for your product. Please be sure to retain all copies for your records.
You must activate your Extended Warranty Pro+ plan within 7 days of its purchase of the plan to avail the benefits of the plan. You’ll be sent instructions on your registered mobile number and email address. The activation process is very simple and takes less than 5 minutes. If you require any assistance, please call us on 1800-123-3330 and we will be happy to assist you. We offer you a convenient option to upload your scanned receipt for safe keeping in the event you need to file a claim.
You have bought the Extended Warranty Pro+ plan but haven’t activated it. Activation within 7 days of plan purchase is mandatory to avail plan benefits. We will not be able to accept any service requests unless the plan has been activated with correct details.
App: Download the OneAssist app and fill in your necessary details to get hassle free boarding.
Website: Please browse to https://www.oneassist.in/activatevoucher/. Enter the voucher code received over SMS and/or Email and fill out necessary details.
By Call: Call us on 1800-123-3330 and we will be happy to assist you.
Please don’t forget to upload your invoice copy at the time of activation in order to avail a hassle free service and safekeeping purpose. We highly recommend that you download the OneAssist app and activate your plan.
Please keep the original purchase invoice, Make, Model of the product handy while activation. We strongly recommend that you to upload a picture of the original invoice of the product for a smooth service experience.
Model and serial numbers are located on the product label or on the purchase invoice. To ensure that you are giving correct serial number please make sure to use the serial number mentioned on the product. Use the product Owner’s Manual to identify the location of the model number label on your product. Most product identification numbers include a combination of letters and numbers.
In most appliances it is mentioned on the back or side of the appliance (e.g. usually on the back of TV and refrigerators, on the back or side of washing machine, bottom or side of the AC indoor unit etc.). In some appliances like kitchen appliances, it may be at the bottom of the device.
It can also be located on the product packaging box, warranty card or the tax invoice/challan at the time of appliance delivery.
If you are unable to locate your serial number or model number, please reach out to the manufacturer of your product, they should be able to guide you on how to locate it.
We offer you a convenient option to upload your scanned receipt for safe keeping in the event you need to file a claim. Invoice may be required by your manufacturer in case you need to file a claim with your product’s manufacturer during the OEM warranty period.
Some invoices are print using thermal printing and thus fade away after some time. We recommend that you store a copy of your invoice digitally and avoid hassle free service.
Extended Warranty Pro+ does not cover products that are more than 180 days of purchase.
Extended Warranty Pro+ does not cover products that are refurbished.
Yes, you can cancel your Extended Warranty Pro+ plan for a full refund within 10 days of purchase. We will process the refund within 7 working days into your bank account after we receive your bank account details.
It’s simple. Please refer to the Extended Warranty Pro+ T&C’s of your plan and check whether the issue you are facing is covered under this agreement. If it is, we have empowered you with our OneAssist App where you can register your complaint anytime during day or night as per your convenience.
Alternatively, you may also register the complaint on our website www.oneassist.in or call us on 1800-123-3330 and we can guide you how to raise a claim. We will be happy to assist you.
Extended Warranty Pro+ services can be availed only during the period in which your extended warranty plan is live. You would receive these details in the welcome email we will send you post activation.
Any problem during the manufacturer’s warranty, request you to kindly contact the brand service center or helpline.
If you have provided all the details during your Extended Warranty Pro+ activation like the original purchase invoice, Make, Model & Serial number, there is nothing we would need from you. Leave the rest on us.
We have an extensive service network with qualified technicians to handle your product repairs. Our qualified technician would reach your home or take the unit to our service center (if needed) for repairs.
Our qualified Service Expert would reach your home once you request for service. All our experts are background verified too keeping your security in mind.
Prior to the visit, we will share with you the Photo, Name & Number of the expert so that you let the right person in.
We only work with reputable and leading authorized service providers so that your product is always in safe hands. Our service experts are well trained and repair facilities are top of the class. Also, we only use genuine spare parts to repair your products.
Exactly that! The in-home service means a qualified technician will repair the product in your home. The responsibility is on us to perform repairs safely and conveniently. We will also help to un-install and then re-install your product if it is mounted on your wall. In case, the product can only be repaired at the service center, we will arrange for the transportation from your premises and back at no cost to you.
You get back to enjoying your product without paying anything. If it fails again, you follow the same call registration process and your product will be repaired again.
1. Unauthorized personnel attempted to repair the product.
2. Claim is not intimated within 7 days of the problem occurring.
3. Product is repaired prior to receiving authorization from us.
4. Required documents are not provided.
5. Any misuse of product like use for commercial purposes.
6. Reason for product failure excluded in the coverage as mentioned in Terms & Conditions.
Nothing at all for the repairs which are covered as in the Extended Warranty Pro+ terms and conditions. For any repairs which are falling in exclusion condition, you will have to pay as per the standard rate applicable.
In case the cost of repair exceeds 80% of the cost of the product (Beyond Economic Repair – BER), OneAssist shall have the discretion to compensate the prevailing market value of the product post applicable depreciation defined in the TnC's.
In case the product cannot be repaired within the resonable time or beyond OneAssist’ control (parts not available or otherwise) the settlement value will be calculated either via option i) or option ii), whichever is lower – i) The settlement value for the product will reflect the prevailing market value of the appliance post applicable depreciations (see below schedule for depreciation percentage) less deductions towards salvage. In case of Televisions an additional 5% depreciation would be deducted. Salvage amount deduction (3% of Sum Insured) will be done on all claims for monetary settlement. ii) The settlement value for the product will reflect the total estimate of parts which are unavailable
The settlement value for the product will reflect the total estimate of parts which are unavailable. For further details, please refer to the detailed TnC of the product.
|1st year of Extended Warranty||15%|
|2nd year of Extended Warranty||30%|
|3rd year of Extended Warranty||55%|