What is OneAssist mobile protection Plan?

OneAssist Mobile Protection plan protects your smartphone and gives you complete peace of mind against any kind of Accidental damages Or Theft (* available for select plans only). With OneAssist Protection Plan if your smartphone slips from your hands or pocket due to an accidental push or force and breaks, you don’t need to worry about the pain of taking it to the service centre and bearing huge repair cost. OneAssist will arrange for a pickup of your device from your doorstep, take it to the service center, get it repaired and deliver it back to you without you stepping out of your house and spending a single rupee.

What all benefits are offered with OneAssist Protection Plan?

How do I activate OneAssist Protection Plan on my device?

OneAssist protection plan can be activated via OneAssist App OR via www.oneassist.in/activatevoucher, you need to provide with your activation voucher received by you via SMS or Email, it will ask for some basic question about you and your device to be protected, , you need to confirm the acceptance of T&C and submit activation request.
Once you confirm your activation request OneAssist will process your request for activation and you will receive a confirmation email and SMS once the service is activated. Your device protection will start once the service is activated.

What is the validity of OneAssist protection plan?

OneAssist Mobile Protection plan is an Annual Membership which is valid for one year from the date of activation of OneAssist Membership. However we recommend you to check you plan benefits to check you Plan validity.

Which all device brands are eligible for OneAssist protection Plan?

OneAssist protection plan is available for all brands which are serviced and repaired in INDIA OR brands having Authorized Service center in INDIA are eligible for OneAssist protection Plan. To know more about eligible brands please call 1800 123 3330

My device is 18 months old, is it eligible for OneAssist Protection Plan?

No, OneAssist protection plan is eligible for all devices which are bought with in 07 Days at the time of activation from device purchase date.

I bought my device from a location outside INDIA, how can I protect it under OneAssist protection Plan?

No, OneAssist protection plan is available only for devices which are bought in INDIA via legal sales channels of OEM’s. Used Devices purchased and Refurbished Devices are not eligible for OneAssist protection Plan.

My device got accidentally damaged, how can I file the claim for it ?

Incase your device is accidentally damaged, please log into www.OneAssist.in to file the claim or also you can call us on 1800 123 330. Please make sure you inform us about your damage within 48 hours of Damage.

I broke my device accidently do I need to pay for the repair?

If you are active member of OneAssist protection plan you don’t need to worry about repair and repair charges attached to it, OneAssist will arrange to pickup the device from your doorstep get it repaired and deliver it back to you without you stepping out of your house or pay any money for repair. OneAssist protection plan provides you with doorstep pickup and cashless repair service. You will only be required to pay very minimal excess charges which is 10% of repair charges OR 5% of device Invoice value depending upon the plan selected by you. Please check your Plans Terms and Condition document to know your eligible Excess charges

I bought a new device, can I transfer my OneAssist protection plan membership to new device?

Yes, you can transfer your membership to your new device Call 1800 123 3330 to place your IMEI transfer request.

What is the coverage amount of my device?

Your device eligible coverage amount is equal to the Invoice value of your device.

How many claims I can raise during my membership tenure?

You can raise Unlimited claims till Sum Assured during your membership Tenure as per the Terms & Condition of the program.

I have raised the claims, where do I need to submit my device for repair?

Once you successfully raise the claim with all required documents, OneAssist team will get in touch with you for your appointment and will collect the device from your doorstep, incase doorstep service is not available in your area, OneAssist will arrange to send a mobile pouch via their courier partner you need to pack the damaged device and confirm back to OneAssist. OneAssist will arrange the Courier partner to pick up the packed pouch from your doorstep.

How can I check the status of my claim?

You can check the status of your claim on OneAssist App or you can call OneAssist customer care center 1800 123 3330 for update and status on your claim.

How much excess amount I need to pay and how?

Insurance Partner charge 10% of your claim amount OR 3% /5% of your device Invoice value as excess charges depending upon the plan selected by you, we recommend you to go through the plan Terms and condition documents received by you as part of your welcome emailer to know the exact Excess charges applicable in your case.

What all documents I am required to provide while filling claim?

I have already raised a claim and utilized some of the covered amount, can I raise one more claim?

Yes, you can raise one more claim but the available coverage amount for second claim will be the balance amount left after your first claim.