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In today’s busy world, the role of Home Appliances has evolved from being a luxury to an everyday necessity. They have become an integral part of our lives and help us get so much done. Any breakdown of our appliances disrupts our everyday lives and throw us off our budget and schedule. A breakdown not only brings financial burden but also a great deal of hassle in getting the products repaired.
‘Quick Repairs’ enables you to request for a breakdown service or maintenance service for various categories of appliances such as Air Conditioner, Television, Refrigerator, Washing Machine, Microwave, Water Purifier & Kitchen Chimney. Once you pay the initial charges, a technician is assigned for visit to troubleshoot any issue or perform regular maintenance (as desired).
| Type of appliance & service | What is covered? | What is NOT covered? |
|---|---|---|
| AC Service (30-45 mins) | Check functioning of Appliance using Start-Stop operation Cleaning of Outdoor Unit Condensor coil using water to remove dust Cleaning of Indoor Unit Cooling coil using water and cleaning agents to remove dust Cleaning of Filters & Fins of Air Conditioner Adjustment of any loose parts or wires | Troubleshooting of the functional issue Repair of Air Conditioner to restore it to working condition |
| Water Purifier Service (15-30 mins) | Check functioning of Appliance using Start-Stop operation Cleaning of Pre-Filter by washing it using water (if the filter is used to the extent, it can't be cleaned, customer might be asked for change of filters) | Cost of replaced filters |
| Inspection for repair - Water Purifier | Kitchen Chimney | Television | Check functioning of Appliance using Start-Stop operation Troubleshooting of the functional issue Explain the problem to customer and the list of spare parts if required. Total cost also to be conveyed | Cleaning of appliance Labour Cost for repair of appliance Spare or consumable cost for repair of appliance Transportation cost (if any) for repair of appliance |
| Repair - Air Conditioner | Washing Machine | Microwave Oven | Refrigerator | Check functioning of Appliance using Start-Stop operation Troubleshooting of the functional issue Explain the problem to customer and the list of spare parts if required. Total cost also to be conveyed Labour Cost for repair of appliance | Cleaning of appliance Spare or consumable cost for repair of appliance Transportation cost (if any) for repair of appliance |
| 1. Air-conditioners | – Inverter, Split & Window |
| 2. Televisions | – LCD’s, LED’s, Smart TV’s, 4K, OLED & QLED |
| 3. Washing Machines | – Semi Automatic, Fully Automatic Top Load & Fully Automatic Front Load |
| 4. Refrigerators | – Direct Cool, Frost Free & Side by Side |
| 5. Water Purifiers | – UV, RO, RO + UV |
| 6. Microwave Ovens | – Solo, Grill & Convection |
| 7. Kitchen Chimney | – Domestic Kitchen Chimney (Island & Wall Mount) |
We cover all brands for the eligible appliance categories under Quick Repairs program.
Cleaning or regular maintenance of appliances are required for appliances which is used on a regular basis. For example, in an Air Conditioner, PMS/ Cleaning is required to optimize the performance and ensure cooling is proper throughout the year. The process involves cleaning the clogged Filters, Coils and Fins of your air conditioner to optimise its performance. Any leak fix and Gas charging is not covered in the PMS. In case of Water Purifier, PMS involved cleaning of Pre-Filter by washing it using water (if the filter is used to the extent, it can't be cleaned, customer might be asked for change of filters)
We will provide 30-day service guarantee for any spare parts that have been repaired/ replaced. If the same problem is reported within 30 days of the repair, it will not be treated as a new repair but a repeat issue. In all such repeat cases, customer will be required to retain the original bill provided for repair/ replacement of spares or consumables to avail services.
Customer has the choice of procuring the spare parts on his own also, but then you will not be eligible for OneAssist’s 30-day Service Guarantee. In such instance, if the part fails due to any reason customer will be responsible for the same and will have to re-pay to buy that part again
As soon as you complete the purchase, you can schedule a technician visit as per preferred slot via app
You can cancel ‘Quick Repair’ and get a full refund if you have not availed the services for a period of 15 days from the purchase of repair service. In case you have already availed services (i.e. technician has visited customer premise), then refund will not be provided
You can reschedule service request by using OneAssist website or Android/ iOS App.
Usually labour charges for repair of appliance is covered in Quick Repairs. For certain appliances, you may only be charged an inspection fee which covers troubleshooting of issue (and not the actual labour cost for repairing the appliances). Cost of spares and transportation is not covered in any of the Quick Repair Services.
We have an authorized service network with qualified technicians to handle your product repairs. Our qualified technician would reach your home or take the unit to our service center (if needed) for repairs.
Our qualified Service Expert would reach your home once you request for service. All our experts are background verified too keeping your security in mind.
Prior to the visit, we will share with you the Name & Number of the expert so that you let the right person in.
Technician will call you before visiting your house. Upon reaching your house, technician will follow all safety guidelines. Technician will ask for a start OTP to initiate the repair service. Upon completion of the job satisfactorily, you may share the end OTP to complete the repair service. Post completion of repair, a NPS survey link will be shared with you in which you can share your comprehensive feedback.
In case technician, does not reach on time, you can call up technician directly. Phone number will be displayed in app as well as sent to you over SMS. In case you wish to raise a complaint, you can do so by calling our helpline number 1800-123-3330
OneAssist always uses genuine spares for repair. These spares are procured from authorized dealers or from OEMs and are compatible with the appliance. OneAssist also offers 30-day service guarantee which ensures that we do a quality job. Customer has the choice of procuring the spare parts on his own also, but then customer will not be eligible for OneAssist’s 30-day Service Guarantee.
You will have to pay for the repair or replacement of spare parts required for bringing the product into working condition. Just to share with you here that 70% of breakdown calls usually get repaired without parts consumption. In case you have opted for inspection of appliance, additional labour charges may have to be paid which will be conveyed at the time of booking the service. Transportation too is not covered in Quick Repairs.
Our service experts are trained to ensure the highest levels of service. In light of the current COVID 19 pandemic, we are following WHO safety standards such as social distancing, wearing masks and gloves. Also, our technicians sanitize every appliance they repair.
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