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When you lose your wallet, you need to get in touch with multiple banks to block your various credit and debit cards. Imagine if you are traveling and if you don't have the numbers of the Banks or don't have the card numbers available with you to block the cards. In order to ensure that our customers are protected even if they lose their cards, OneAssist provides a simple and fast solution to block all cards - just call OneAssist on 1800 123 3330 (India toll free) or on (0) 8080-333-333 and we'll get all your cards blocked. Our numbers are available 24X7 round the year and can be reached from anywhere in the world.
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The unique feature of OneAssist services is that it is not restricted to only one bank's card. All your cards (issued in India), irrespective of the issuing bank can be blocked through the OneAssist Wallet Protection Service.
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There is no restriction on the number of cards you can register. You can register as many cards as you carry.
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You can register all your Bank Cards - credit, debit, forex and prepaid cards.
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We need very basic data that cannot be used for any fraudulent transaction on your card. For registration, we only require your card number, the issuing bank name and your name as it appears on the card. Do note that we do not ask for your card expiry date and CVV no. for card registration.
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In order to protect you from any fraudulent loss on your lost card(s), you must inform OneAssist as soon as you discover the loss of the card.
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For security reasons and to safeguard your interests, we recommend that you must call us to block your cards.
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OneAssist will send you a communication confirming the blocking of cards with reference numbers wherever available from the Bank. Your peace of mind is our priority and we will endeavor to block all your lost cards very quickly. Some card issuers may also send you a separate confirmation on your registered phone number (registered with the Bank) about the card blocking request.
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We request you to get in touch with your respective Banks to replace your lost cards. However, we will be happy to facilitate the same for you by arranging a telephone conversation with your issuer.
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Once you call for a claim, we will send you a claim form. You need to fill the form and return to OneAssist with required supporting documents.
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If you lose your PAN card along with your wallet, OneAssist will help you in replacing the lost PAN Card without any charges. OneAssist will send you the forms and the list of documents required for PAN replacement. All you have to do is send the filled up forms to us and we will help in getting the lost PAN card replaced.
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The Driving License replacement feature is available only under the WalletAssist Privilege plan and is provided only if you have lost your Driving license along with your wallet. OneAssist currently provides this service in select cities - please visit www.oneassist.in for the list of cities. Further this service would be made available to those whose driving license is issued from the city where you are currently residing and city is covered by OneAssist as per the list.
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We are sorry, but at this point in time, we are only able to help you replace your lost Driving License if you lose it with your wallet.
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If you lose your card and don't have any other means to settle the Hotel Bills while travelling, OneAssist will facilitate for the settlement of the Hotel Bills (subject to the maximum limits specified in your plan). You will have to pay back the amount to the service partner within 28 days of the settlement of the hotel bill on you are back home safe and sound.
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If you have lost your wallet and your cards and you don't have your return tickets booked and need assistance in booking return tickets to get back home, OneAssist will arrange for booking of your return tickets to reach home back safely. You will have to pay back the amount to the service partner within 28 days of the settlement of the Ticket on you are back home safe and sound.
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The maximum limit under the Wallet Assist Plans is up to Rs.5,00,000, depending on your chosen plan. It is important to note that Pre Reporting Cover is extended only to cards that are reported as lost or misused to OneAssist & requested for blocking.
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The OneAssist Service Guarantee provides complete protection against any fraud after the card has been reported for blocking. It is important to note that Post Reporting Cover is extended only to cards that are reported as lost or misused to OneAssist & requested for blocking.
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The following fraudulent transactions are covered under the new insurance cover:
- Cards swiped at Point of sales after they were lost by the customer.
- Online transactions where the customer’s cards were fraudulently used by a third party.
- Physical swipes of PIN based cards for frauds where the PIN has been used by a 3rd party incl. ATMs.
- Frauds on cards that have been acquired by a 3rd party fraudulently forging the documents or identity of the customer.
- Frauds on cards by using the card information by fraudulently acquiring the same through fraudulent means - like email, phone calls, copying the card details, letters etc.
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The Pre-reporting cover is extended to any fraudulent transactions up to 30 days prior to reporting the loss of the card or the misuse of the card to OneAssist.
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The claim should be filed within 30 days of the occurrence of the fraud. But for a valid claim, customer should have reported the loss/ misuse to OneAssist within 24hrs of discovering the fraud.
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The following documents are mandatorily required for filing a claim:
- Police Report or FIR.
- Filled up Claim Form.
- Bank Statement indicating the fraud.
- Dispute letter/ correspondence with the bank on the fraud.
- Cancelled cheque copy of the customer’s bank account.
- Any other document required by the Insurance Company.
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OneAssist is just a facilitator of the Insurance Claim and has no say in the decision of the Insurance Company. If you wish to cancel the plan after a claim has been rejected, you are free to do so. However, there is no refund if you have availed any of the services listed under the OneAssist plan including request for insurance for fraud loss.
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If you have just realized that there has been a fraud on your card, you must immediately call OneAssist with the details of the card and request it to be blocked. You can register a claim if the fraudulent transaction has happened within 30 days of your discovering the loss/ fraud. In any case, you must file a Police Report and report the loss/ fraud to the nearest police station.
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The WalletAssist Plan only covers losses arising due to frauds on bank cards. In cases where the fraud has happened on the Bank account but no fraud has happened on any particular card - the same won't be covered under this plan.
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Please refer to the link https://www.rbi.org.in/SCRIPTs/PublicationsView.aspx?id=12043
Entities under ‘Pre-paid Payment Instruments’ and bank backed M-Wallets and their Apps are applicable for M-Wallet protection cover under OA.
You are eligible to cover all these M-Wallets provided that the registered mobile number of these M-Wallet accounts is the same as the mobile number registered with OneAssist
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The following scenarios are covered:
- Online fraud, hacking and phishing of M-Wallet account.
- Misuse of M-Wallet account due to lost or stolen mobile device.
- We cover ONLY the amount loaded in M-Wallet
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You are not required to register your M-Wallets
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Yes, as a member of WalletAssist you get better benefits in terms of pre-reporting bank cards fraud cover. Even if you don’t own any M-Wallet right now, you may own one in the future. So, go ahead and subscribe to WalletAssist to protect your future self
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M-Wallet protection covers you upto a maximum of INR 1,00,000 depending on your chosen plan.
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Emergency travel assistance services are applicable only when you are travelling out of your registered address of residence and have reported loss of your cards to us.
In such a scenario where you do not have any other means to settle your hotel bills and haven’t booked your return tickets, OneAssist will facilitate to settle your hotel bills and arrange for booking return tickets up to the limit as per your plan. You will have to pay back the amount to the service partner within 28 days, interest-free
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- Customer to inform OA within 24 hours of fraud/loss discovery
- OA will intimate customers of the tentative list of documents required
- Customer to intimate M-Wallet provider to block account within 48 hours and share the confirmation message with OA
- On receipt of all required documents, OA will liaise with insurance partner to process the claim
- On approval of claim, insurance company will transfer the claim amount to the customers’ account
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The following documents are required
- A document/intimation/email from M-Wallet service provider that the account has been blocked.
- A police intimation document/FIR for fraud on M-Wallet
- The statements of the M-Wallet account, highlighting the disputed transactions
- In case of loss of device/smartphone – SIM barring form/acknowledgment from service provider. Also police intimation/FIR is required stating that device has been stolen
- Signed claim form and discharge voucher
- ID Proof of the customer
- Cancelled cheque copy of the customer’s bank account
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- Customer to inform OA within 24 hours of fraud/loss discovery
- OA will block the cards on behalf of the customer on a best effort basis
- OA will inform the customer on the tentative list of documents required
- On receipt of necessary documents, OA will liaise with insurance partner to process the claim
- On approval of claim, insurance company will transfer the claim amount to the customers’ account
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Yes, we provide fraud coverage.
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No, we do not cover cases of negligence
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You will get money in the bank account that you have provided
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After the insurance company establishes that fraud has indeed occurred, within 15 working days the claim will be settled
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No, there aren’t any hidden charges
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