This document describes the Privacy Policy (“Policy”) of OneAssist Consumer Solutions Pvt. Ltd (OneAssist), an Assistance and Protection provider of daily essentials, including but not limited to Credit and Debit Cards, Mobile Phones, Laptops, and other consumer electronics, and Home Appliances.

1. The OneAssist App

OneAssist has developed a mobile app, targeted at Indian consumers, and specifically the customers of OneAssist. The app can be used to activate a subscription plan, renew the subscription, interact with OneAssist chat support and contact center and avail various other value-added services extended to the customers of OneAssist. Main objective of the app is to deliver a delightful experience to its users. Users are strongly encouraged to read our privacy policy before downloading our app. It is understood that usage of the app means acceptance of OneAssist’s privacy policy.

2. Personal Information

In order to personalize and improvise user experience, the app collects “Personal Information” such as

a. Phone number- the phone number of the user is used to uniquely identify a OneAssist customer

b. IMEI- IMEI acts as the primary identifier of the hardware to be protected under OneAssist’s policy. It is required for OneAssist to be able to serve the customer. The app may auto read the IMEI number in certain use cases to avoid data entry mistake by users and improve their experience.

c. Location- to provide certain value add services such as ATM locations, Bank Branch locations, and offers running on customers’ credit and debit cards in customers’ vicinity.

d. SMS information-OneAssist app does not collect any information from personal messages. A personal message is defined as a message between two individuals. The app uses sms data to help users with information of unregistered cards with OneAssist, and the offers running on the cards. This data is not shared with any third party and is used solely for the above-mentioned purpose.

e. Phone components- Camera, Bluetooth, sensors, storage, speaker and mic, battery, flash, GPS, Wi Fi, memory. These components are tested for proper functioning and alerting the user in case of malfunction. Moreover, such tests are performed only after explicit action from users. This data is not shared with any third party.

f. Technical Information- Mac addresses, IP address and information on wi-fi networks to offer personalized protection plans for your gadgets. This data is not shared with any third party and is used solely for the above-mentioned purpose.

g. Contact List: “Contact List is required to make it easier for the user to pick a contact from your phone and facilitate the Fraud Detection Flow using a secondary device”

3. Usage of Personal Information

The information we collect will be retained by the Company and be used as described in this privacy policy.

By installing OneAssist app, users agree to receive marketing communication such as emails, SMS & push notifications. The communication will include, but shall not be limited to exclusive promotions, product updates & research programs, and users can be contacted through any marketing channels, including calls. We do not share the data with any third party. Users can opt out anytime by clicking unsubscribe option or by sending an email at

4. Usage of Android advertising ID

As per the terms of Google Play Services version 4.0, the Company shall use the Android advertising ID when available on a device, only for advertising and user analytics purposes. The Company shall not connect the advertising ID to any personally-identifiable information without the explicit consent of Clients. The Company shall abide by reset and “Opt out of Interest-based Advertising” settings of Clients.

5. Sharing of Personal Information with Third Parties

The Company does not publish, sell, lease or data to any third parties, except as may be required by law, or pursuant to the order of a court or regulatory authority, or in order for Company to enforce its rights, or as expressly stated by this Policy. In the event Company needs to share Personal Information with third parties, Company shall enter into non-disclosure agreements or equivalent covenants that are, at the least, as protective as the provisions of this Policy.

a. comply with the law, or legal process served on us;

b. protect and defend our rights and the enforcement of our agreements; or

c. protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.

6. Statistical Data from the Services

For statistical and analytical purposes, we use the aggregated or anonymized personal information, the data is not shared with third parties unless explicitly approved by the app user.

7. Amendments

Company keeps modifying this Policy in its sole discretion at any time. While Company shall make best efforts to notify Clients of any such modification, it shall be Clients’ responsibility to read and understand the Policy as prevalent from time to time. Installation/Updation of the App shall be deemed to constitute acceptance of the Policy as amended.

8. Limit of Liability

Notwithstanding anything to the contrary in this Policy or any other terms of service or use applicable as between Company and Clients, Company’s aggregate liability hereunder shall be limited to Rs.750/-(Rupees Seven Hundred Fifty Only) and shall not extend to any indirect or remote damages whatsoever, including but not limited to special, incidental, consequential, or punitive damages or loss of profits.

9. Acknowledgment

Users acknowledge that this Privacy Policy is part of the terms of use and unconditionally agree that becoming a User of the Platform and its Services signifies their assent to this Privacy Policy. User’s visit and any dispute over privacy is subject to this policy and terms of use. We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the app treats User’s personally identifiable information, a notice will be displayed on the Platform or mails will be sent to Users, as provided for above. Unless stated otherwise, this current Privacy Policy applies to all information that the app has about Users and their account.

10. Security

OneAssist is an ISO 27001:2013 and PCI DSS certified organization. We take all reasonable security protections, including cryptography, use of SSL, defence in depth mechanisms and world class physical security to protect Personal Information from loss, misuse or unauthorized access.

11. Contact

For any inquiries and complaints, please write to use at

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